Welcome to the official website of Santaan Sukh, associated with Dr. Narender Rathi. We respect your privacy and are committed to protecting the personal information you share with us through our website, enquiry forms and other communication channels.
This Privacy Policy explains how we may collect, use, store, protect and disclose your information when you visit our website or contact us regarding our fertility and reproductive healthcare services.
By accessing or using this website, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will seek it in the appropriate manner.
Depending on how you interact with our website and clinic, we may collect the following categories of information:
Name and contact details, including your phone number and email address.
Information submitted through appointment requests or enquiry forms.
Preferred appointment dates or other details you voluntarily provide.
Communication records relating to your enquiries.
If you voluntarily share medical details while enquiring about our services, we may receive information such as:
Fertility-related concerns and reproductive health history.
Information about AMH levels, infertility or previous IVF attempts.
Relevant medical reports, test results or treatment history.
Other health information you choose to share for consultation purposes.
We recognise that reproductive and fertility-related information is particularly sensitive and should be handled with appropriate care.
When you visit our website, certain technical information may be collected automatically, depending on the website's configuration. This may include your IP address, browser type, device information, pages visited, approximate location derived from technical data and browsing activity.
If you register for our newsletter or request updates, we may collect your email address and use it for the communications you have requested, subject to applicable consent requirements.
Information collected through our website or provided directly to us may be used for the following purposes:
To respond to your questions and service enquiries.
To coordinate appointment requests and related communications.
To provide information about fertility and reproductive healthcare services.
To understand the information you voluntarily provide before a consultation.
To send newsletters or service-related updates where permitted.
To maintain, manage and improve our website.
To monitor website performance and identify technical issues.
To prevent misuse, fraudulent activity or security incidents.
To comply with applicable legal and regulatory obligations.
We will seek to limit the use of your information to purposes that are relevant to your interaction with our website or clinic.
Medical and fertility-related information deserves particular protection. Information submitted through the website may be used to respond to your enquiry or facilitate communication with the clinic.
Submitting information through this website does not, by itself, establish a doctor-patient relationship or guarantee an appointment.
Please avoid submitting unnecessary medical details through general website forms. For confidential medical records or reports, use a communication channel specifically designated by the clinic for that purpose, where available.
We will handle personal and medical information in accordance with applicable legal requirements and the confidentiality obligations relevant to our services.
Our website may use cookies or similar technologies to support website functionality, understand visitor behaviour and improve the browsing experience.
Cookies may help us:
Remember certain website preferences.
Understand which pages visitors access.
Measure website performance.
Support analytics or other enabled website features.
The cookies and tracking technologies actually used will depend on the website's configuration and any third-party tools installed.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.
We do not intend to sell your personal information to third parties.
Your information may be shared only where appropriate and lawful, including in the following circumstances:
Authorised personnel: With relevant clinic personnel who need the information to respond to your enquiry or support your care.
Service providers: With website hosting providers, technical support providers, communication platforms or other service providers that help operate the website or provide related services.
Legal requirements: Where disclosure is required by applicable law, a court order or a lawful request from a competent authority.
Protection and security: Where reasonably necessary to investigate fraud, address security incidents or protect legal rights.
With your consent: Where you have specifically authorised a disclosure or where consent is otherwise required by law.
Where appropriate, we will take reasonable steps to ensure that service providers handle information securely and only for authorised purposes.
Our website may contain links to external websites, social media platforms, messaging services or other third-party resources.
These external services operate under their own privacy policies and terms. We do not control their independent data collection practices and are not responsible for the content or privacy practices of websites that we do not operate.
We encourage you to review the relevant privacy policy before sharing personal or medical information with any third-party service.
We take reasonable and appropriate measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
Depending on the systems used, safeguards may include access restrictions, secure hosting arrangements, appropriate technical controls and other reasonable security measures.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot promise absolute security of information transmitted over the internet.
Please share information only through appropriate channels and avoid sending confidential information through public or unsecured networks whenever possible.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, managing communications, maintaining relevant records and meeting applicable legal obligations.
The retention period may vary depending on the nature of the information, the purpose for which it was collected, applicable record-retention requirements and the need to resolve disputes or enforce legal rights.
When information is no longer required, we will take reasonable steps to delete it, anonymise it or otherwise dispose of it securely, subject to applicable law.
Subject to applicable law and any relevant exceptions, you may have the right to:
Request information about the personal data we hold about you.
Request correction or updating of inaccurate or incomplete information.
Request deletion of personal information where legally permissible.
Withdraw consent where processing is based on consent.
Raise a concern about how your personal information is handled.
Exercise any other rights available under applicable data protection laws.
To submit a privacy-related request, please contact us using the contact details provided below. We may need to verify your identity before acting on certain requests.
Withdrawing consent does not affect processing already lawfully carried out before withdrawal, and some information may need to be retained where required by law.
Our website and healthcare-related information may be relevant to individuals seeking reproductive healthcare for themselves or their families. We do not knowingly collect personal information from children through the website without an appropriate lawful basis and any consent or authorisation required under applicable law.
Where information relating to a child is necessary for a legitimate healthcare-related purpose, it should be provided by an appropriately authorised parent, guardian or representative, as applicable.
If you believe that a child has provided personal information through the website inappropriately, please contact us so that the matter can be reviewed.
We may contact you to respond to an enquiry, coordinate an appointment or provide information directly related to your request.
Marketing communications, newsletters or promotional updates will be sent where permitted by applicable law and, where required, with your consent.
You may request that marketing communications stop by using an available unsubscribe option or contacting us directly. This will not necessarily prevent essential communications relating to an existing enquiry or other lawful purposes.
We aim to handle personal information in accordance with applicable Indian laws and regulations, including relevant provisions of the Digital Personal Data Protection Act, 2023, and associated rules or notifications to the extent applicable and in force.
The rights available to individuals, the requirements for consent, and the obligations relating to data processing may depend on the applicable legal framework and circumstances.
Nothing in this policy is intended to limit any mandatory right or protection available to you under applicable law.
We may revise this Privacy Policy from time to time to reflect changes in our website, information-handling practices, services or legal obligations.
Any revised version will be published on this page with an updated revision date. We encourage visitors to review this page periodically.
Your continued use of the website after an update does not replace any consent that may be separately required by law.
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact Santaan Sukh using the following details:
Clinic: Santaan Sukh – Dr. Narender Rathi
Address: C1, Pankha Road, Near Janak Puri, Block B-42, Mahindra Park, Uttam Nagar, Delhi – 110059, India
Phone: +91 98682 82982 / +91 99998 56084
Website: https://drnarendrarathi.com/
You may also use the contact options available on our website to submit a privacy-related request.
We will review and respond to requests in accordance with applicable law.
